Refund Policy

1. Introduction
At www.moorcroftvase.com, we are committed to ensuring that our customers are satisfied with their purchases. This refund policy outlines the conditions under which refunds and returns are accepted. By placing an order on our website, you agree to the terms stated below.

2. Returns and Eligibility
To be eligible for a return, the following conditions must be met:

  • The item must be returned within 14 days of delivery.
  • The item must be unused, in its original packaging, and in the same condition as received.
  • Proof of purchase or order confirmation must be provided.

We reserve the right to refuse a return if the item does not meet these conditions.

3. Non-Returnable Items
The following items cannot be returned or refunded:

  • Gift cards and vouchers.
  • Items purchased on sale or as part of a promotion.
  • Personalized or custom-made items unless they are defective or damaged.

4. Refund Process
Once we receive and inspect the returned item, we will notify you of the status of your refund. If the return is approved, a refund will be processed to your original method of payment within 7-10 business days. Please note that the refund processing time may vary depending on your payment provider.

5. Exchanges
We only replace items if they are defective or damaged. If you need to exchange an item for the same product, please follow the return process and indicate your request for an exchange.

6. Shipping Costs
Customers are responsible for paying return shipping costs unless the item is defective or the return is due to our error. Shipping costs are non-refundable, and any shipping fees incurred during the original purchase will not be included in the refund.

7. Damaged or Defective Items
If you receive a damaged or defective item, please notify us immediately upon receipt. We will arrange for a replacement or issue a refund after verifying the condition of the item.

8. Cancellations
Orders can be canceled within 24 hours of placing the order. After this period, orders may already be processed and shipped, making cancellations impossible. In such cases, you may initiate a return once the item is delivered.

9. Late or Missing Refunds
If you haven’t received your refund after the expected period, please check with your payment provider. Refunds may take additional time depending on processing by financial institutions. If the issue persists, contact us for further assistance.

10. Changes to This Refund Policy
We reserve the right to modify this refund policy at any time. Changes will be posted on this page, and continued use of the website after updates constitutes acceptance of the new terms. We encourage you to review this policy periodically.

11. Governing Law
This refund policy is governed by the applicable laws of the jurisdiction where our company operates. Any disputes related to this policy will be subject to the jurisdiction of the competent courts.